What happens if something goes wrong at 9pm? How our guest support works

You're putting a crew into a serviced home and booking it direct, and one question sits under the dates and how many people are coming. What happens if something goes wrong at 9pm? The door code won't take, the heating packs up on a cold night, or a site manager wants an answer before the early shift. Here's how guest support works at EvoStar Short Stays.

Booking direct means you deal with us, the local team who look after the homes. Contractors and project teams are the guests these stays are aimed at. We have homes in Worksop and Retford, and a house in South Anston, near M1 J31 and a short drive from Rotherham.

On a live job, you want two things side by side: who picks up if the crew needs a person that night, and what is already in place before they arrive. This page sets both out, in the plain words we use with project managers.

The guest phone number is 01909 300 135. For current guests, and for anyone checking in, that phone is answered 24/7.

If your crew is in the house at 9pm and something needs a person, they call that number. Anyone checking in that evening uses it too. You speak to our dedicated guest team. The team is based in Worksop, and they look after these homes. Give the number to the site manager, and to whoever is leading the crew that night, so the person at the door already has it.

Every booking has one point of contact, from the first enquiry to check-out. The same team sends the quote, confirms the stay, and is the contact you already have when a plan changes.

If the job runs over, ask us. If the home is free, we'll extend your booking and keep it on the same invoice. If the crew size changes, tell your point of contact and we'll confirm what we can do.

The paperwork stays with that same contact. You get one booking and one invoice. We send monthly invoices with your PO number. You can pay by bank transfer or card, and we can send a proforma invoice on request. There are weekly, monthly or full-stay payment options. Corporate bookings are prioritised over leisure stays.

Bigger than 37? We'll still sort it. EvoStar stays your single point of contact.

When you call, you get a super fast response from our dedicated guest team, whether it's a door code that won't take, the heating, or a question that needs an answer before the morning shift.

"Clean tidy. Ideal for contractors. Forgot my keys one weekend, sorted me out straight away no issues" - Nick, Airbnb, Retford, April 2025

"Very happy was working in the area and was a great base had a small issue with the hot water but someone came out with in 5 mins and sorted it right out." - Matthew, Airbnb, Worksop, April 2025

Each home is fully insured. We carry out regular fire safety checks, and the electrical equipment is PAT-tested.

The house is looked after day to day as well. Bills are included. Every stay includes one clean and a linen change, and the home is cleaned and checked before your team arrives. On a stay of 14 nights or more there is a free mid-stay clean and linen change. Every home has a kitchen, a washing machine, Wi-Fi and a Smart TV with Netflix.

The photos on each home are real photos of that home. The house your crew walks into is the house you looked at when you booked.

Check-in is from 4pm and check-out is by 10am. There is 24/7 lockbox access for a convenient self check-in. Access codes are revealed at check-in time, not the day before. For an approved early check-in, the door code can be released early.

Early check-in or late check-out is free when you book direct, subject to availability. Request it in advance, and our team will confirm.

Parking differs from home to home, and a crew with vans needs the real picture before the first morning. Our Abbey Park homes in Worksop have automated gates with no height limit, so vans fit, with one space per house plus visitor spaces. Norfolk Street has on-street permit parking, and vans have used it. Our two Albert Road flats in Retford are in the same building, with a wide driveway for two vehicles, and on contractor stays the two flats give a crew of up to 6 their own beds. At our house in South Anston, two vehicles fit comfortably on the private lane.

We're rated 9.4 out of 10 on Booking.com. On Airbnb we're a Superhost, rated 4.89 from 126 reviews. Three of our four Abbey Park homes are rated 5.0 on Airbnb. Ratings as shown on Booking.com and Airbnb, October 2026. You can read more on our guest reviews page.

We look after 8 homes, sleeping 37 between them, in Worksop, Retford and South Anston.

Teams book with us for those figures, and for the way a stay is run. You deal with one point of contact from enquiry to check-out. The phone is answered 24/7 for current guests and anyone checking in, and you get a super fast response from our dedicated guest team. Companies get monthly invoices with their PO number. The homes are fully insured, with regular fire safety checks and PAT-tested equipment. No booking fees when you book direct.

No booking fees when you book direct. Best price guaranteed when you book direct.

We're happy to send clear written terms over before you commit. Ask, and we'll send a written quote with our booking terms, so your manager or accounts team can read them first. For company bookings, there is a 14-day cancellation with a full refund.

Crews on Worksop jobs can see the homes on our contractor accommodation in Worksop page. Other questions are on our FAQs.

Tell us about your team and we'll send that quote. We need how many people are coming, the dates, where the job is, how many vehicles you're bringing, and whether accounts want a monthly invoice with a PO number.

Check availability. Get a crew quote. Or call us on 01909 300 135.

EvoStar Short Stays

What happens if something goes wrong at 9pm?

Call 01909 300 135. For current guests and anyone checking in, the phone is answered 24/7, and you get a super fast response from our dedicated guest team. That team is your one point of contact from enquiry to check-out.

Is it safe to book serviced accommodation direct?

You book with the local team who look after the homes. We're rated 9.4 out of 10 on Booking.com. On Airbnb we're a Superhost, rated 4.89 from 126 reviews. Ratings as shown on Booking.com and Airbnb, October 2026. Each home is fully insured, with regular fire safety checks and PAT-tested equipment. No booking fees when you book direct, and we'll send a written quote with our booking terms before you commit.

Can you send the booking terms in writing for our company?

Yes. Ask and we'll send a written quote with our booking terms, so your manager or accounts team can check them first. You can pay by bank transfer or card, and we can send a proforma invoice on request. We send monthly invoices with your PO number. Corporate bookings are prioritised over leisure stays. For company bookings, there is a 14-day cancellation with a full refund.

What time is check-in and check-out?

Check-in is from 4pm and check-out is by 10am. There is 24/7 lockbox access for a convenient self check-in, and check-in is still from 4pm. Access codes are revealed at check-in time, not the day before. Early check-in or late check-out is free when you book direct, subject to availability. Request it in advance and our team will confirm. For an approved early check-in, the door code can be released early.